WORKSPORT CUSTOMER SUPPORT

5 Most Asked Questions

Welcome to Worksport Customer Service Support

Welcome to Customer Service, we are committed to making every interaction with Worksport outstanding. Your satisfaction is our priority. We sincerely appreciate the opportunity to assist you. Wheter you have a question, need guidance, or simply want to share your experience, our team is here for you.

How Can We Assist You Today?

  1. Please let us know how we can be of service. Wether it's a product inquiry, support request, or just a friendly chat, we're ready to help.
  2. Your feedback is invaluable, and we look forward to not just meeting but exceeding your expectations.
  3. Thank you for choosing Worksport. We're here to make your experience with us seamless and enjoyable.

Customer Service Hours

Monday - Friday: 9:00am - 5pm ET

Sales Hours

Monday - Friday: 8:00am - 8:00pm ET

Worksport Dealer Sales

sales@worksport.com

LOOKING FOR EXPERT ADVICE?

FIND A LOCAL DEALER TO HELP YOU MAKE THE RIGHT CHOICE OR CHECK OUT THE FAQ

HOW TO PLACE AND ORDER

For your convenience you may place an order via our website. Customer service may also be able to provide help ordering over the phone.

ACCEPTED PAYMENT METHODS

Third Party

  • Shop Pay
  • Apple Pay
  • Amazon Pay
  • Google Pay
  • PayPal
  • Shop Pay installments - with affirm

Credit Cards

  • American Express
  • Visa
  • MasterCard
  • Discover
  • Diners Club

IS TAX INCLUDED IN THE PRICES?

No, tax is not included in the price. Taxes are calculated at checkout and are determined by federal, state, and local tax codes when you purchase a tonneau cover or energy product from Worksport, such as our solar cover or energy storage system.

WHEN AM I CHARGED?

We require your payment method to be changed when you checkout. When you complete the order you will be charger immediatley.

ORDER STATUS

You can check your order status on our website. You can select account in the navigation bar at the top of any page or log in to see current and previous order information

There is also a shortcut to quickly get your order status in the navigation bar at the top of any page.

You can also check your order status by clicking the button below.

Orders Status

ORDER MODIFICATIONS

First and foremost, we kindly request that you carefully review your order for accuracy before checking out to make sure you have selected the correct tonneau cover.

How to measure your truck: Hold tape against inside edge of box; Measure inside of box to inside of tailgate; Read Tape Dimension at inside edge of tailgate

Please measure your truck's bed interior in inches, from the cab to the tailgate. Match your measurements to available tonneau covers found on the Worksport website. Please ensure that the truck year, make, model and trim of your selected truck bed cover match your own vehicle. If they do not please do not hesitate to contact our customer support teams to help you make the correct decision.

If you believe you made a mistake you can cancel your order from the order status section on our website or via the confirmation email you received when the order was completed. You are only able to do this within 15 minuets of completing your order. If you are unable to cancel your order within the 15 minuet window then you must immediately contact Worksport customer service by 12 om EST the day you completed your order

If you miss the cut off then your order will most likely have been shipped and will have to check our return policy for available options.

SHIPPING OVERVIEW

Worksport is proud to offer free shipping on any product $50.00 or more. We also provide fast, same-day shipping if your place your order by 12:00pm ET, Monday to Friday. Once shipped, please allow 2-3 business days for delivery.

EXCLUSIONS

• Some products and orders do not qualify for ROCKETSHIP. The following is a list of potential reasons why your order may not be eligible for fast, same-day shipping.

• Replacements parts: Not ROCKETSHIP eligible. These parts may ship same day but will not be guaranteed like or tonneau covers or power electronics.

• Out of stock items: out of stock items require additional days to be shipped.

• We only ship to the continental United States. All US territories are excluded.

• PayPal

• orders under $50.00 (pre-tax) will incur a $25.00 flat rate shipping fee.

SHIPMENT COMMUNICATION

Customers should expect to receive an email and SMS notification when an order has been shipped. both notifications will inform you that your order has been shipped and provide a tracking number.

Customers will also receive an email or SMS notifying them that the order has been delivered.

ORDER NOT RECIEVED

If the order has not been delivered but received a notification it was, please contact out dedicated customer service team via email, chat or by phone.

DAMAGED ITEMS

We build our products to be durable and last as well as carefully package them to prevent damage. Our packaging goes through rigorous testing to ensure our products are able to withstand the shipping process. Please follow the steps below if your product is damaged when it is recieved.

• Take photo of damaged items.

• Make sure to keep the original packaging.

• If the item has beem approved to be returned by Worksport Customer Service, then please package.

• Attach the shipping label emailed to you by Worksport to the package.

• Drop off the package at the nearest FedEx location.

**NOTE: If the package is visibly damaged and you are able to refuse delivery, do so and do not sign anything**

 

RETURNS AND REFUNDS

We will provide a refund for a product returned to Worksport, subject to the following policy and procedure. An unopened product, or a product in a resaleable condition (including all tags, labels, parts, manuals, and accessories), returned with a valid receipt or proof of purchase within thirty (30) days of purchase, may receive a refund to the original method of payment. Along with proof of purchase, please be prepared to provide the following:

• Picture of the product to be returned; and

• Return merchandise authorization (RMA) number for return processing at our facility.

Other key details to remember:

• We can only process returns and refunds for items purchased directly from Worksport.com. For purchases made outside of Worksport.com, please contact the retailer directly for a return.

• With limited exceptions described below, shipping costs associated with returning a product to Worksport are your responsibility and will not be refunded.

• All returns must be approved by Worksport for a refund. Worksport reserves the right to verify the condition and completeness of the return before processing the refund.

• Worksport will notify you once the returned item has been received and inspected. If approved, a refund will be processed, less the shipping cost as indicated above, and a credit will be applied to your original method of payment.

• Any item not in its original condition or including damaged or missing parts for reasons not due to Worksport’s error will not be refunded.

DEFECTIVE PRODUCTS

Worksport will accept returns within thirty (30) days of purchase for products that are defective or missing hardware or parts, due to Worksport error. Upon verification of defect, Worksport may offer you free shipping to return your item. Alternatively, at Worksport's sole discretion, Worksport may send you any parts to correct a defect or missing item.

WARRANTY

If you have not registered for our limited lifetime warranty, you may do so by visiting Warranty and filling out the form. Product registration will streamline any future claims in a timely manner.

To start a warranty claim, you will need an RMA number. Please complete the return authorization form request at Return Authorization Request and indicate a warranty claim as your reason for return.

To expedite any warranty claims, we suggest you provide several photos of the part as installed and attach them to the return authorization form. Additional photos should be included showing the defect with the part removed from the vehicle as well.

In the event the warranty claim is not approved, you have the option to send the part to Worksport; the Worksport team will then evaluate the part, and, if the warranty claim is approved, a new part will be sent to you. In the event it is not considered covered by warranty, the part will be disposed of at our factory.

If you already submitted an RMA request, you may email claims@worksport.com for any inquires.

EXCHANGE

We do not offer direct exchanges. You may initiate a return using the process described above, and then order a new product for delivery.

SHIPPING AND RESTOCKING FEES

Depending on the condition of a returned item, Worksport may apply a restocking fee up to 20% of the purchase price of the item to be returned.

A shipping label for returns to Worksport may take 2-3 days to be issued after all required items have been submitted.

Please allow 5-7 days for processing a credit once Worksport receives a returned item.

Please also note the following shipping restrictions:

• We can only process returns and refunds for items purchased directly from Worksport.com. For purchases made outside of Worksport.com, please contact the retailer directly for a return.

• With limited exceptions described below, shipping costs associated with returning a product to Worksport are your responsibility and will not be refunded.

• All returns must be approved by Worksport for a refund. Worksport reserves the right to verify the condition and completeness of the return before processing the refund.

• Worksport will notify you once the returned item has been received and inspected. If approved, a refund will be processed, less the shipping cost as indicated above, and a credit will be applied to your original method of payment.

• Any item not in its original condition or including damaged or missing parts for reasons not due to Worksport’s error will not be refunded.

• Products purchased more than thirty (30) days prior to a return request will not be accepted.

• Products that have been damaged during shipment must be claimed through the appropriate shipping carrier for reimbursement.

• Only purchases made through Worksport.com may be shipped back for a return and refund. Otherwise please directly contact the retailer where the product was purchased.

• Products ordered incorrectly (e.g., incorrect sizing) are the responsibility of the customer to return to Worksport. To ensure proper vehicle sizing, please consult the Worksport Ltd

• To ensure you purchase the correct size product.

QUESTIONS

Please use the following contact information for questions concerning Worksport's Return Policy.

Tel: +1 (888) 554-8789
Email: customerservice@worksport.com

Worksport Warranty Registration, Warranty Claim and Return Request

Please register your product to take full advantage of our warranty. Click the button below or submit an email to customerservice@worksport.com. You can also follow the same instructions to submit a Warranty Claim or Return Request. If you are purchasing a Hard Tonneau cover, you can add an extended warranty to your order using the options above.

What to include on the email:

  1. Purpose of Contact:
    Warranty Registration, Warranty Claim or Return Request
  2. Order Number
  3. Full Name
  4. Email
  5. Phone Number
  6. SKU / Part Number
  7. Purchase Date
  8. Where was the purchase made
  9. Any additional information or comment

Customer Service Hours

Monday - Friday: 9:00am - 5pm ET