RETURNS AND REFUNDS
We will provide a refund for a product returned to Worksport, subject to the following policy and procedure. An unopened product, or a product in a resaleable condition (including all tags, labels, parts, manuals, and accessories), returned with a valid receipt or proof of purchase within thirty (30) days of purchase, may receive a refund to the original method of payment. Along with proof of purchase, please be prepared to provide the following:
• Picture of the product to be returned; and
• Return merchandise authorization (RMA) number for return processing at our facility.
Other key details to remember:
• We can only process returns and refunds for items purchased directly from Worksport.com. For purchases made outside of Worksport.com, please contact the retailer directly for a return.
• With limited exceptions described below, shipping costs associated with returning a product to Worksport are your responsibility and will not be refunded.
• All returns must be approved by Worksport for a refund. Worksport reserves the right to verify the condition and completeness of the return before processing the refund.
• Worksport will notify you once the returned item has been received and inspected. If approved, a refund will be processed, less the shipping cost as indicated above, and a credit will be applied to your original method of payment.
• Any item not in its original condition or including damaged or missing parts for reasons not due to Worksport’s error will not be refunded.
DEFECTIVE PRODUCTS
Worksport will accept returns within thirty (30) days of purchase for products that are defective or missing hardware or parts, due to Worksport error. Upon verification of defect, Worksport may offer you free shipping to return your item. Alternatively, at Worksport's sole discretion, Worksport may send you any parts to correct a defect or missing item.
WARRANTY
If you have not registered for our limited lifetime warranty, you may do so by visiting Warranty and filling out the form. Product registration will streamline any future claims in a timely manner.
To start a warranty claim, you will need an RMA number. Please complete the return authorization form request at Return Authorization Request and indicate a warranty claim as your reason for return.
To expedite any warranty claims, we suggest you provide several photos of the part as installed and attach them to the return authorization form. Additional photos should be included showing the defect with the part removed from the vehicle as well.
In the event the warranty claim is not approved, you have the option to send the part to Worksport; the Worksport team will then evaluate the part, and, if the warranty claim is approved, a new part will be sent to you. In the event it is not considered covered by warranty, the part will be disposed of at our factory.
If you already submitted an RMA request, you may email claims@worksport.com for any inquires.
EXCHANGE
We do not offer direct exchanges. You may initiate a return using the process described above, and then order a new product for delivery.
SHIPPING AND RESTOCKING FEES
Depending on the condition of a returned item, Worksport may apply a restocking fee up to 20% of the purchase price of the item to be returned.
A shipping label for returns to Worksport may take 2-3 days to be issued after all required items have been submitted.
Please allow 5-7 days for processing a credit once Worksport receives a returned item.
Please also note the following shipping restrictions:
• We can only process returns and refunds for items purchased directly from Worksport.com. For purchases made outside of Worksport.com, please contact the retailer directly for a return.
• With limited exceptions described below, shipping costs associated with returning a product to Worksport are your responsibility and will not be refunded.
• All returns must be approved by Worksport for a refund. Worksport reserves the right to verify the condition and completeness of the return before processing the refund.
• Worksport will notify you once the returned item has been received and inspected. If approved, a refund will be processed, less the shipping cost as indicated above, and a credit will be applied to your original method of payment.
• Any item not in its original condition or including damaged or missing parts for reasons not due to Worksport’s error will not be refunded.
• Products purchased more than thirty (30) days prior to a return request will not be accepted.
• Products that have been damaged during shipment must be claimed through the appropriate shipping carrier for reimbursement.
• Only purchases made through Worksport.com may be shipped back for a return and refund. Otherwise please directly contact the retailer where the product was purchased.
• Products ordered incorrectly (e.g., incorrect sizing) are the responsibility of the customer to return to Worksport. To ensure proper vehicle sizing, please consult the Worksport Ltd
• To ensure you purchase the correct size product.
QUESTIONS
Please use the following contact information for questions concerning Worksport's Return Policy.
Tel: +1 (888) 554-8789
Email: customerrelations@worksport.com
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