Frequently Asked Questions

Check most frequently asked questions here, if you still need help then please contact us at customerservice@worksport.com.

AL3 Pro

We recently launched our Worksport AL3 Pro quick latch hard tonneau cover.

Our AL3 Pro aluminum panels are Heavy gauge 3000 series aerospace grade aluminum.

The AL3 Pro weight is 45-50 pounds.

The thickness of the panels on our AL3 Pro is 0.05 (16 gauge)

The corner seals for our AL3 Pro are crafted using EPDM foam.

The AL3 Pro features 6000 series aluminum with Sherwin Williams powder coat delivering superior resistance to UV radiation and outdoor weathering.

On our AL3 Pro, we utilize elastomeric hinges made from high-grade EPDM rubber for excellent resistance to UV and outstanding low-temperature performance.

On the AL3 Pro panels, we apply a proprietary high durability textured paint coating.

On the AL3 Pro, we use Xenoy polymer panel caps known for their excellent low-temperature impact, UV resistance, toughness, and chemical resistance.

On the AL3 Pro, we use fasteners that are plated with a black zinc-nickel finish. 500-hour salt spray resistance.

We use a combination of rigid polypropylene base and quad TPV fins for the fin seals on the AL3 Pro.

The AL3 Pro brackets are constructed with carbon steel, featuring Sherwin Williams powder coat and zinc-nickel finish on fasteners.

The corner pad on the AL3 Pro is made from closed-cell EPDM foam.

We use closed-cell EPDM foam and rigid plastic base for the AL3 Pro.

Our AL3 Pro Quick latch is engineered with a polymer housing and bolt. Zinc-nickel finish on fasteners. Coated steel cable with soft-touch sleeves at pull points.

Our AL3 Pro front retainer system uses a glass-filled nylon retainer hook, glass-filled nylon knob with lock nut, zinc-nickel on fasteners.

The retaining strap system on the AL3 Pro utilizes an engineered polymer base and clip, accompanied by nylon webbing.

The tonneau extends over the bed caps approximately 1.5". folded height above bed is approximately 3.5”.

No, the tonneau is designed to sit on the rubber stops above the quick latch, the foam pieces on the buckles are only designed as protection against over clamping.

There are plastic retainers with the tonneau that must be installed on each side of the tonneau closest to the bed rail to ensure the tonneau is in the flatened position when closed.

The AL3 is manufactured with thicker aluminum panels than most of the competition making it one of the most dent resistant covers in the industry?

The tonneau coating is tested for UV protection and in all weather conditions.

Don’t worry, our cover is built to stay strong and firm under all conditions.  Even the wettest storms will not make the tonneau come off.

This version is designed to stay flat on the back of the truck.  

The AL3 Pro will support 400 lbs evenly distributed.

(We do not recommend putting heavy objects on the cover, please try to avoid putting anything over 50lbs on the cover.)

All 2024 Tundras are compatible with the AL3 Pro tonneau cover, including those equipped with utility rails, as all 2024 Tundras come standard with this feature.

It will allow you to if the hitch height is more than 2 inches from the top of the truck bed sides. This is crucial for proper clearance and to avoid any interference with the tonneau cover when its installed and in use.

If you only need to use the rear 2/3 of the truck bed and the tonneau cover, such as the AL3 Pro tonneau, does not stand up when folded, ensure it still allows access to this portion of the bed. The folded cover should cover the front 1/3 of the bed, leaving the rest accessible.

Energy Products

We are excited to announce the anticipated launch of the revolutionary SOLIS Solar Cover and COR Battery System Summer 2024.  Stay tuned for updates on our website and social media channels more details.

 

While the SOLIS cover is capable of charging any electric vehicle (EV), it's important to note that Worksport has not yet developed an adaptor to plug directly into your specific EV model.

The process of connecting the SOLIS cover directly to an EV requires review and approval from the EV manufacturer. While Worksport is actively working with several manufacturers on this, the process can be slow. We are committed to gradually introducing direct connection capabilities to the market as our partnerships with EV manufacturers develop.

In summary, while the SOLIS cover has the potential to charge EVs, the direct connection feature is not currently available. We appreciate your understanding as we work towards making this functionality accessible in the future."

The SOLIS Solar Cover will not sold as a standalone product but that may change in the future.

The COR is offered in a package with the COR Hub (inverter) and one COR Battery.

You can purchase this as a standalone product. 

          Watts, or just W, is the unit for power or the amount of voltage and current the COR is putting out to activate your load. kWh is a unit of energy, or the accumulated energy in the COR batteries coming from the Solis cover. The higher the load connected to the COR, the higher the W and the faster you drain the energy from the batteries.

     Our standard COR will power the same of your average 15 A breaker. In other words, it will power most of your household appliances and tools. 

 

If running maximum power (2KW) the COR system will run for about 45 minutes. However, most items such as a fridge uses 67kWh so it would run for approximately 22 hours.

3h from a 500W charger, 2.5h from a big Solis cover under strong Sun, 1.5h from the COR hub.

It is anticipated that the SOLIS cover will be made available for the last two generations of every MAJOR pickup truck make and model, which refers to the big, global automotive brands, including Ford, Chevrolet, GMC, RAM, Jeep, Toyota, Nissan, and Honda.

The COR and SOLIS bundle will be available for both electric and gas-powered pickup trucks.

Worksport originally branded its innovative solar integrated tonneau cover and energy storage system as “Terravis”. We later decided to individually brand our solar tonneau cover, as SOLIS, and our portable energy storage system as COR. As Terravis Systems began to focus on other green energy innovation, the COR and SOLIS brands were brought under Worksport. 

Solar Tonneau Cover that generates up to 650W of power while protecting the truck's bed.

A portable solid-state power generator with modular energy storage. The energy is generated by the Solis cover or other power sources such as wall plug or generic solar panels

A-       The main advantages that differentiates the COR system from our competitors are the following:

-            Completely designed in North America;

-            A big part of the manufacturing process is in North America. The remaining parts of the process that are still not local, will be transferred little by little until the system is completely manufactured in North America, bringing jobs and developing the local economy;

-            Our patented battery and converter cooling system is very powerful and adjustable according to the load and external temperature. This allows for a modulation of the noise according to the necessity;

-            The COR system is designed using state-of-the-art power electronic topologies. Our team is formed by experiences engineers with PhD and Master’s in power electronics, what brings higher power density in comparison to our competitors that use the same topology over and over again;

-            Our batteries are developed with redundant overheating protection. Therefore, even if the first control unit fails to identify a hot spot in the battery, the second independent control unit will identify and shutdown the protection relay to prevent thermal runaway. In summary, our batteries have an extra safety layer.

The COR Hub, technically, can be used to charge any EV through a type I charger. However, the necessary certifications are still in process. Therefore, Worksport does not recommend using the COR to charge an EV until the process is complete. 

The SOLIS Solar Cover and COR Battery System bundle will cost $3,499 USD. Please note this price is only a projection and subject to change once development is complete.

The price for the COR Battery System will be $1.499 USD. Please note this price is only a projection and subject to change once development is complete.

Financing

Yes! We offer financing options for qualifying purchases through our trusted financing Shop Pay and Affirm which allows you to spread the cost of your purchase over time with flexible payment plans.

For more information on available financing plans and how to apply, select option at check out

General

Unfortunately, due to safety concerns we do not currently offer tours of any of our facilities in Canada or the United States.

Installation

SC3 Cover Install Instructions.

 

SC3 Pro Cover Install Instructions.

 

SC4 Cover Install Instructions.

 

If you have any further questions or need technical assistance with the installation of any Worksport tonneau cover, we are happy to assist. Feel free to drop us an email at customerservice@worksport.com or call us at 1-888-554-8789.

None of our tonneau covers require drilling for installation. If you use a truck bed liner, some modifications may be required for installation of our cover.

The SC3 tonneau cover comes fully assembled and typically installs within about 15 minutes.

The SC4 tonneau cover requires the installation of two bed rails and can typically be installed within about 15-20 minutes or less.

The SC3 cover may require a utility knife to cut the bulkhead seal, and a screwdriver to adjust the latches. 

To perform the installation, cut holes in the bed liner where the clamps will be positioned. The clamps must be flush against the metal of the truck.

A Worksport tonneau cover, specified for a vehicle that has an OEM utility track, will have the required brackets and hardware for a successful install. 

It takes 10-15 minutes to instal AL3 Pro

Marketing

You can do so on The Worksport homepage.

Order Information

Orders are processed within 1 business days after order confirmation.

Most orders placed Monday to Friday before 12:00 pm ET are processed on the same business day. 

Orders placed on the weekends will be processed the next business day.

 

 

Orders can be placed with us by phone, chat or online at www.worksport.com or go to one of our dealers.

 

Yes, we charge applicable sales tax on all orders.

Yes, you will receive a shipping confirmation email with a tracking number once your order has been processes. You can use this number to track the status of your shipment on the FedEx carrier's website.

Unfortunately, once an order has been placed, we are unable to change the shipping address. Please double-check your shipping information before completing your purchase.

Unfortunately, we are not able to process pickup orders currently.

You can only cancel your order within 15 minutes from the time it was completed. You will need to go into your online order and click on the cancel button. If you want to cancel your order after the allocated time you must call customer service.

We accept Visa, Mastercard, American Express, Shop Pay, PayPal, Apple Pay, Meta Pay, Google Pay, Discovery, and Diners Club.

Your card is charged immediatley after your order is complete.

Returns

Yes, we do accept returns.  Worksport wants you to be completely satisfied with your purchase. If you are not satisfied with your product for any reason, you may return it to us within thirty (30) days of the original purchase date, provided that the product is unopened or in resaleable condition. This includes all tags, labels, parts, manuals, and accessories. To initiate a return, please complete Product Return Form.

Please note that you will be responsible for the cost of return shipping unless the return is due to a mistake on our part.

For more information on our return process and eligibility criteria, please refer to our Refund Policy

To help us resolve this issue quickly, please follow the steps below:

  1. Order ID: Include your Order ID in the email.
  2. Picture of the Packing Slip: Attach a clear picture of the packing slip found on the box.
  3. Short Description: Provide a brief description of the issue.

Please send this information to claims@worksport.com.

Once we receive your email, our Customer Service team will review the details and contact you with further instructions on the next steps.

Sales

Please contact sales@worksport.com to discuss any distribution of Worksport products.

Shipping

Due to the size of our products, orders cannot be shipped to PO boxes or Military addresses.

Shipping times within the Continental US typically takes 2-5 business though shipping times may vary depending on destination..


Worksport will send an email confirmation once your order is complete. The email will also include a tracking ID for you to track your order. You can also login on the website or use the FedEx Tracking system below:

FedEx Tracking

Please contact customer support as soon as possible at customerservice@worksport.com or call 1-888-554-8789.

Yes, shipping for all truck covers is free.

Shipping costs vary based on your location and the size of the truck cover. 

Currently, we do not offer international shipping. We only offer shipping within the continental United States. We apologize for any inconvenience. Stay tuned for updates as we explore options to expand our shipping capability globally!

 

We partner with FedEx to ensure reliable and timely deliveries for our customers.

Delivery times vary depending on your location and the shipping option selected. Standard shipping typically takes 1-2 business days.

If your product arrives damaged please follow these steps:

  1. Refuse delivery
  2. Take a picture of the damaged item
  3. Send email to claims@worksport.com within 72 hours

We comply with all shipping regulations, but there may be restrictions to certain locations. If you have concerns about shipping to a specific area, please contact our customer service for assistance.

Each order is processed individually, and shipping costs are calculated accordingly. Unfortunately, we are unable to combine shipping for separate orders.

If your order is delayed beyond the estimated delivery time, please contact our customer service team. We will investigate the issue and provide you with updates on the status of your shipment.

Orders are processed within 1-2 business days after order confirmation.

Orders placed on the weekends or holidays will be processed on the next business day.

Most orders placed before 12:00 pm ET Monday – Friday will be processed on the same business day.

Soft Tonneau Covers

The impact of a tonneau covers on gas mileage in vehicles, particularly trucks, has been a topic of discussion among drivers and automotive experts. The general consensus is that a tonneau cover can potentially improve gas mileage, but the extent of this improvement can vary.

Worksport’s SC3 cover is an economical cover for the average user. Worksport’s SC4 cover offers 100% full bed access, folds into four sections, and flips against the rear window.

Worksport’s tonneau covers are designed to withstand the elements, including heavy snowfalls. However, it is not recommended to stand, place items, or add additional weight onto the tonneau cover.

Yes, the SC3 cover can be driven if latched securely on both sides in the open position, flat on the truck bed.

Yes, the SC4 cover can be driven if latched securely on both sides in the open position, flat on the truck bed, i.e., not in the upright position against the rear window.

While automatic car washes are typically safe, please check with the car wash first. Do not select any type of wax treatment as the ingredients could potentially harm the cover.

You can clean your cover with vinyl approved cleaning products. Do not use cleaning chemicals, any silicon-based products, or vinyl conditioner.

We do not recommend that anyone stand or place heavy objects on a Worksport tonneau cover.

We recommend regularly checking the clamps on your tonneau cover to ensure they are secure.

Extremely easy. Simply release the clamps at the tailgate, fold the cover, and loosen the clamps at the cab for quick and easy removal.

The SC4 cover requires a Phillips screwdriver, needle nose pliers, utility knife, and supplied Allen hex key.

Some aftermarket truck accessories do affect the tonneau installation. Please check with the original manufacturer of the truck accessory for compatibility with tonneau covers.

You can submit a contact us form with a description and a picture of the part you are looking for: Contact Us Form.

Our soft covers weigh between about 15-25 lbs.

Our soft cover fabric is made from a durable, reinforced weather-resistant vinyl material.

Worksport tonneau covers are built essentially weather tight, using strong rubber seals to create superior sealing against normal rain, dust, and car washing.

Tonneau Covers

There is no built-in lock on the tonneau cover itself, if your truck is equipped with a locking tailgate, your tonneau cover will effectively secure the contents of the truck bed. This dual security feature ensures peace of mind knowing your belongings are safe and protected.

We offer both soft and hard tonneau covers for various preferences and truck models.

Check out our homepage for more details.

Unfortunately, our tonneau covers will not work with most rack systems unless they are specifically designed for over rail tonneau covers

All our tonneau covers will partially and fully cover the stake pockets.

3/4

Yes, the tonneau can be closed with the tailgate in the open or closed position.

RAM DT models are RAM classics while RAM DS models are new body styles.

Warranty

Worksport’s warranty does not include any damage caused by improper installation or use.

In the event you have a Warranty Claim but have not registered your warranty within 30 days from purchase date, you can send an email to warranty@worksport.com with the original proof of purchase.

Worksport is proud to have a limited lifetime warranty on most products. Check your individual product for confirmation of warranty coverage.

Worksport’s warranty does not include any damage caused by improper installation or use.

The warranty applies to the original consumer/purchaser of the tonneau cover for the truck on which the cover was originally installed.

Access our warranty form clicking here

SC3, SC3 Pro, SC4, SC4 Pro- Lifetime warranty on any defective material or craftsmanship

AL3 PRO Limited 3-Year warranty on any defective materials and craftsmanship

All the latches and mounting hardware can be serviced if you misplace pieces.

To request replacement parts, please follow these steps:

  1. Order ID: Provide your original Order ID or the purchase details of your tonneau cover.
  2. Part Description: Describe the specific parts you need replaced. If possible, include part numbers or names.
  3. Photos: Attach clear photos of the damaged parts to help us identify the correct replacements.

Please send this information to warranty@worksport.com.

Once we receive your email, our Customer Service team will review the details and contact you with further instructions on how to obtain the replacement parts.